Lead Business Analyst (RPA Sphere)

Удалённая работа
Поддержим ваш переезд - Болгария, Литва, Польша, Румыния
Company Background

Our client is the market leader in contact center robotic process automation (RPA). The patented platform delivers a proven approach for automating currently manual management processes. Through automation, the company enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare.

Project Description

The main goal of the project is to increase business call center’s efficiency while improving both agent engagement and the customer experience. Its powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by their customers actual service level conditions.

Job Requirements
  • 5+ years of Business Analysis and ability to work independently;
  • Ability to fully understand current business logic, related design and make recommendations for business logic and user experience;
  • Strong communication skills;
  • Ability to read, understand high-level requirements documentation and technical design documents to create requirements for deliverables with acceptance criteria clearly defined;
  • Appropriate knowledge of process/documentation/mock-up tools;
  • Desire and ability to understand business domain into details required to create fully-functional feature behavior;
  • Attention to details, willing to create;
  • Upper-Intermediate English;
What You'll Do:
  • Be involved in features discussions to be able to build holistic view of product (features from different teams/correlation/dependencies) and share it with BA team;
  • Distribute work and control results completed by directs;
  • Help to solve issues/questions that BAs have while performing their tasks;
  • Maintain and find ways to improve BA process — deliverables, communication plan, team culture, relations, etc.;
  • Supervise and share knowledge with new team members;
  • Onboard new team members;
  • Make sure that BA tasks and activities are performed timely;
  • Communicate and escalate blockers, report on progress;
What Do We Offer
  • 100+ technical and non-technical trainings to develop and expand your horizons;
  • Internal meetings and conferences (we like sharing our expertise);
  • English courses (both with Russian-speaking teachers and native speakers);
  • Free medical insurance in 80+ private clinics;
  • Sports activities (soccer, basketball, hockey, tennis, swimming, etc.) and corporate events (corporate parties, team building, happy hours, canoeing, etc.);
  • Free hot lunches in the office.
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