Our client is the market leader in contact center robotic process automation (RPA). The patented platform delivers a proven approach for automating currently manual management processes. Through automation, the company enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare.
The DevOps Deployment Engineer will be responsible for developing a Continuous Integration and Development (CI/CD) strategy, recommend tools, and implement a fully developed (technical and procedural) automated deployment process. This position will also be responsible for configuration management and standardization across all environments (Dev/QA/Prod). This position will serve as the subject matter expert (SME) for end to end support and continuous improvement of Software as a Service (SaaS) product. The role is part of a team of technical experts that runs and manages application and infrastructure operations for the Company’s clients. Environments are technically sophisticated, and the DevOps Deployment Engineer will work within the Agile Deployment Methodology, custom and commercially of the shelf (COTS) tools that are used to manage the environment, automation technologies, monitoring, alerting, and others.