BA Hiring week 25th-29th October 2021

Systems Integration Engineer (RPA sphere)

Минск
Company Background

Our client is the market leader in contact center robotic process automation (RPA). The patented platform delivers a proven approach for automating currently manual management processes. Through automation, the company enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare.

 

The client is the only contact center automation solution that dramatically increases business call center’s efficiency while improving both agent engagement and the customer experience. Their powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by their customers actual service level conditions. The result is increased productivity and a highly measurable return on an investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. The company is powering over 1 billion automated actions annually and has saved our customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.

What You'll Do
  • Gather technical solution requirements, design, build and deliver the technical solution;
  • Leads technical discussions with clients throughout the project lifecycle;
  • Manages the implementation of all integrations;
  • Troubleshoots technical issues by confirming the validity of the problem, seeking known solutions, and compiling detailed documentation as required;
  • Understands and follows client’s and the customer’s change management process;
  • Proactively supports and partners with the Project Managers, Implementation Consultants and Success;
  • Managers throughout the project lifecycle to design and implement solutions for the client;
  • Designs and conducts Systems Integration Testing (SIT) prior to launching the solutions;
  • Develops and maintains technical documentation specific to the client in order to support technical delivery and integrations;
  • Works with internal teams to implement Hot Fixes and Upgrades as necessary;
  • Provides guidance to SIA and SIE team members;
  • Analyze current documentation and processes in order to identify areas of improvement. Work with the team to update, formalize, and implement process improvements;
Job Requirements
  • Minimum 5 years’ experience installing software solutions and integrating to 3rd party systems in a customer facing position;
  • In-depth knowledge of multiple ACD and Workforce Management Systems in a Contact Center environment;
  • Master’s Degree in Science, Technology, Engineering, Mathematics, or equivalent experience;
  • Networking Certification (CCNA, Network+, WCNA);
  • Experience implementing solutions in a SaaS-based environment;
  • Experience working with 3rd party software integrations;
  • Strong technical, analytical, and troubleshooting skills;
  • Proven experience in problem analysis and resolution of complex software issues;
  • In-depth understanding of computer networking and communications;
  • Ability to prioritize competing tasks in a fast-paced, dynamic environment;
  • Innovative thinker who is positive, proactive, and readily embraces change;
  • Strong communication skills with the ability to convey complex or highly technical issues concisely and effectively;
  • Proactive self-starter requiring little direction and supervision;
  • Relational database experience (MS SQL preferred);
  • SSIS/DTSX packaging experience preferred;
  • Ability to read and troubleshoot XML and Java;
  • Proven ability to mentor and coach junior team members;
What Do We Offer
  • 100+ technical and non-technical trainings to develop and expand your horizons;
  • Internal meetings and conferences (we like sharing our expertise);
  • English courses (both with Russian-speaking teachers and native speakers);
  • Free medical insurance in 80+ private clinics;
  • Sports activities (soccer, basketball, hockey, tennis, swimming, etc.) and corporate events (corporate parties, team building, happy hours, canoeing, etc.);
  • Free hot lunches in the office;
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