Front End & Web Hiring Week 22th-28th November 2021

Lead QA Engineer (RPA sphere)

Company Background

Our client is the market leader in contact center robotic process automation (RPA). The patented platform delivers a proven approach for automating currently manual management processes. Through automation, the company enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare.


The client is the only contact center automation solution that dramatically increases business call center’s efficiency while improving both agent engagement and the customer experience. Their powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by their customers actual service level conditions. The result is increased productivity and a highly measurable return on an investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. The company is powering over 1 billion automated actions annually and has saved our customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.

Project Description

We are seeking a QA Engineer that has a passion for testing and a background in test planning and frontend/backend testing.  This individual will be part of an Agile scrum team, working closely with onsite QA, Developers and Product Managers.  To be successful in this role, one must be able to juggle multiple projects concurrently in a fast-paced environment.

What You'll Do
  • Analyze requirements, user stories and test plans and develop test cases;
  • Conduct formal test case reviews with QA, Development and Product Management and incorporate feedback;
  • Execute test cases and troubleshoot unintended results via log files, SQL queries, Postman and Soapui;
  • Learn client business knowledge;
  • Attend Backlog Grooming and estimate testing effort;
  • Attend daily standups to report progress and blockers;
  • Regularly report overall project status, including test case execution statistics and defect status;
  • Work independently to define problems, collect data, establish facts, draw valid conclusions and escalate as needed;
  • Work closely with other QA team members to learn technical and business knowledge;
  • Advocate quality by adhering to QA best practices;
  • Perform after hours testing when field issues arise;
  • Conduct all business in accordance with clint policies and procedures;
Quality Center
Job Requirements
  • 3 years of QA experience with front-end and back-end validations;
  • Bachelor’s degree in Computer Science, related field or equivalent work experience;
  • Familiar with Agile/Scrum SDLC methodology;
  • Experience with Integration API testing via Rest and Soap services with JSON and XML;
  • Experience with QA tools, such as Quality Center, Qmetry, Jira, Confluence;
  • Experience writing test cases and tracking defects;
  • Experience in understanding and executing SQL queries;
  • Excellent problem solving and analytical skills;
  • Detail-oriented with a strong ability to prioritize and deliver results;
  • Must be able to adapt to changing requirements and priorities;
  • Ability to work independently, self-motivated and a strong team player;
  • Excellent verbal and written communication skills;
  • Experience with test automation a plus;
  • Intermediate English;
What Do We Offer
  • 100+ technical and non-technical trainings to develop and expand your horizons;
  • Internal meetings and conferences (we like sharing our expertise);
  • English courses (both with Russian-speaking teachers and native speakers);
  • Free medical insurance in 80+ private clinics;
  • Sports activities (soccer, basketball, hockey, tennis, swimming, etc.) and corporate events (corporate parties, team building, happy hours, canoeing, etc.);
  • Free hot lunches in the office;
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