Our client is the market leader in contact center robotic process automation (RPA). Their patented platform automates currently manual management processes and enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare.
The company is the only contact center automation solution that increases business call centers’ efficiency while improving both agent engagement and the customer experience. Their powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by their customers actual service level conditions. The result is increased productivity and a highly measurable return on an investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years.
The company is powering over 1 billion automated actions annually and has saved their customers over $140 million in the past 2 years.
The project is aimed to create data integration platform which will become a crucial driver for the further growth of the company by enabling multiple consumers to have human friendly access to the trustworthy data in time.
It’s going to serve to feed both OLAP and OLTP systems as well as Data Scientists group.
Technological stack of data integration platform is the subject for discussion.
So far client’s data center is running on bare-metal Hadoop, MariaDB and MS SQL Server, using Ni-Fi and Flink for data processing, ActiveMQ for streaming and Arcadia Data for reporting.