Our client is the market leader in contact center robotic process automation (RPA). The patented platform delivers a proven approach for automating currently manual management processes. Through automation, the company enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare.
The project is call center integration that helps our customers organize the time of their employees (agents). Front End team working on the desktop application for agents which is similar to electron (holds the browser inside) to some extent.