Our client is the market leader in contact center robotic process automation (RPA). The patented platform delivers a proven approach for automating currently manual management processes. Through automation, the company enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare.
The client is the only contact center automation solution that dramatically increases business call center’s efficiency while improving both agent engagement and the customer experience. Their powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by their customers actual service level conditions.
The main goal of the project is to be responsible for designing, developing, testing, and maintaining components of complex scope of the company’s Enterprise SaaS application.
This is not the whole list of benefits. It is different depending on the country you’re moving to. You can ask for details your recruiter. Here are the main benefits for all the locations: