Our client is the market leader in contact center robotic process automation (RPA). The patented platform delivers a proven approach for automating currently manual management processes. Through automation, the company enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare.
The main goal of the project is to increase business call center’s efficiency while improving both agent engagement and the customer experience. Its powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by their customers actual service level conditions.